You can view items through our online catalogue, Instagram page as well as our online store, or visit one of our stockists around the world HERE to find your local store.

Please note that not all stockists have displays.

View prices for all products here: www.meirblack.com.my/store

We do not keep credit card information on file whatsoever and any information that is sent to us over email will be automatically discarded. Manual credit card payments should be processed over the phone as our customer service team enters the card information directly into the machine facility. Please see our privacy policy for more information here: https://meirblack.com.my/privacy-policy/.

We accept Credit Card (Visa & MasterCard), PayPal and Bank deposit.

We cannot accept payments by either Amex or Diners.

For security reasons, please do not email your credit card details to us. We do not keep credit card information on file whatsoever and any information that is sent to us will be automatically discarded.
Manual credit card payments should be processed over the phone as our customer service team enters the card information directly into the merchant facility.

Please see our privacy policy for more information here: https://meirblack.com.my/privacy-policy/

Yes, Meir products are available in Europe and EU. Please visit our UK website www.meirblack.co.uk

Meir products are available in United Arab Emirates (UAE) as we use BSP fittings and carry the WaterMark certification, however, UAE customers should provide product technical specifications to their builder, plumber or architect to ensure products comply with your local requirements and fitting sizes before placing an order.

Specification drawings can be obtained from each item under the “specifications” tab.

The Abu Dhabi Quality and Conformity Council indicates that products which have been certified by the Australian WaterMark scheme are eligible to gain certification to the QCC Trustmark (with further testing) and recognises the WaterMark certification scheme, which Meir holds for all relevant products.

More information on the QCC Trustmark can be found HERE

The Abu Dhabi Certification Scheme for Water Flow Rate Regulators, developed through consultation with regulators and industry, enables manufacturers, suppliers and distributors of these products to obtain voluntary certification which demonstrates that the products meet quality and performance specifications suitable for the Emirate of Abu Dhabi. These specifications incorporate the following requirements:

• Quality assurance of the manufacturing process through a suitable Quality Management System (QMS)
• Performance testing and certification performed by a recognized certification body Estidama Pearl Rating System requirements for Water Fixtures and Fittings issued by Abu Dhabi Urban Planning Council (UPC)
• Estidama Pearl Rating System requirements for Water Fixtures and Fittings issued by Abu Dhabi Urban Planning Council (UPC)
• Uniform Plumbing Code of Abu Dhabi Emirate requirements issued by the Environment Agency of Abu Dhabi The scope of certification applies to water flow rate regulators intended to be mounted on tapware used with sanitary appliances in lavatories, washrooms and kitchens (single taps, combination tap assemblies, mechanical mixing valves, thermostatic mixing valves, ablution troughs and shower heads).

Showers and spouts may require additional in-wall components depending on the plumbing setup and installation needs. Meir can supply these fittings from the links below if required:

• Basin with spout
• Shower with tails
• Shower without tails

Meir products are available for use in most Europen homes and use BSP fittings, however, different countries may have plumbing certification requirements, so please check with your plumber, builder or local authority prior to placing an order.

Currently, European orders are being processed by our Australian website (www.meir.com.au) or through our Netherlands distributor (www.mastello.nl).

International customers should provide product technical specifications to their builder, plumber or architect to ensure that products comply with your local plumbing requirements and fitting sizes; particularly showers and spouts.

Specification drawings can be obtained from each item under the “specifications” tab.

Showers and spouts may require additional in-wall components depending on the setup and installation needs. Meir can supply these fittings from the links below:

• Basin with spout
• Shower with tails
• Shower without tails

Meir has attained the world renowned WaterMark and WELS certification in Australia, which ensures quality fixtures and ensures water efficiency. Please check with your local trade professional should you require any local standard such as WRAS, UPC, AFS or SABS prior to making a purchase.

International tax charges may be applicable depending on your country of residence, and payable through your local authority before you can receive your goods.
All customers are solely responsible for paying any necessary tax charges imposed by their local authority. Meir cannot charge international tax.

Customers are generally contacted by their government postal service or customs office seeking payment of tax charges as goods are in transit.

Item prices shown on www.meir.com.au/store will display either ex-tax or post-tax (GST) depending on your location. If you are based in Australia, you will see prices that include tax/GST, whereas if you reside outside of Australia, you will be viewing prices excluding Australian taxes.

Our Australian warehouse uses Australia Post for the majority of international deliveries and customer’s receive tracking and consignment information via email after an order has been dispatched.

An example scenario:

A customer from London places an order at www.meir.com.au and the total (including shipping) comes to AUD $1,000.00
The customer will be contacted by Royal Mail or the customs office when the goods are inbound into the UK
VAT is currently charged at 20% of the order total. The customer’s VAT charge may be worked out as follows:

AUD $1,000 converted to GBP as at the current rate (eg: 1/0.61) = GBP 610
20% of GBP 610 = VAT GBP 122

In this case, GBP 122 is payable prior to Royal Mail delivering the goods.

Disclaimer: All information above is of general nature, is subject to change and should not be relied upon. Please consult with your local taxation or governing body prior to making a decision on the above information.

Customers in the following countries will be required to purchase from our distributor network: Netherlands and South Africa.
You can view our global distribution network here: https://meirblack.com.my/locations/

Meir’s UK office will launch late 2017, providing a distribution to European customers.

Yes!

The process for returning a product is as follows:

1. Read the important notes below,
2. Complete the online lodgement HERE,
3. Return the item(s) to the warehouse address below, or your place of purchase and include a print-out of your order summary or tax invoice,
4. The item(s) must return to us within 28 days from the original purchase date. After the cooling off period, the return may be limited to a store credit or have a re-stocking fee imposed

Return address:

Meir Australia Pty Ltd
Att: Returns department
584 Ballarat Road, Albion
VIC 3020, Australia

IMPORTANT NOTE:
Item(s) being returned for credit or refund must be received by our warehouse in brand new, unused condition and in original packaging with all parts and pieces. The item(s) must also be protected with sufficient packing materials to avoid transit damage. Returned items showing signs of damage or wear and tear will not be eligible for a credit or refund.

How do I claim on my warranty?

For all warranty claims, please complete the submission HERE

Full terms and conditions can be found here: https://meirblack.com.my/meir-australia-warranty/

For urgent or after-hours emergencies, please call +61 3 9448 2389

Australian businesses must abide by Australian consumer law. Customers have certain rights on their purchases and we are always willing to help customers achieve the best outcome. If you find that an item isn’t as described, doesn’t work as intended or has not functioned for a reasonable time (assuming the item hasn’t been misused or damaged), then you are eligible for a full refund, exchange of store credit.

Please email sales@meir.com.au or call our warehouse staff on +613 9336 0502

 
Meir warrants products for a maximum of 5 years for international use.
Customers must ensure that installation and use are in accordance with the products’ requirements. Failure to do so will void the warranty.
 

Pressure
 

• MAXIMUM Temperature: 75 degrees & Pressure: 500kPa.
• MINIMUM Temperature: 3 degrees & Pressure: 150kPa (300kPa for Diverter mixers).
• Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
• Inability of use when installing in gravity-fed water systems, instantaneous hot water systems or when the pressure supply is less than 150kPa.

 
Care and Cleaning Instructions
 

• Do not install tapware using any form of acetone silicones.
• Do not apply physical items (such as tools) directly to the product.
• Never use detergents, citrus based cleaners, or abrasive cleaners and do not use undue pressure.
• Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
• Use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance.

 
Warranty conditions
 

The warranty shall be void under these conditions:

• Normal and fair wear and tear, misuse, abuse, or mishap
• Exposure to excessive moisture derived from lack of ventilation
• Inability to provide proof of purchase.
• Products used for incorrect applications.
• Products not installed by a licensed tradesperson, failure to follow installation instructions or damage which arise from or during installation.
• Products not installed to relevant National Standards, State Regulations or in accordance with the installation instructions.
• Products exposed to extreme, unusual or outdoor environmental elements.
• Tapware exposed to water pressures and or temperatures that exceed stated limitations.
• Scratches or damage caused by applying physical and or abrasive contact directly to the product.
• Isolation stop taps were not fitted where required.
• Fitting of other devices to the outlet of tapware, eg. Water filters or regulators that are not approved by the Seller.
• Flow regulated check valves not installed where required or obstructions caused by inadequate flushing before use.
• Services repairs or with non-standard replacement parts previously undertaken without the Seller’s approval.
• Damage by adhesives, sealants, corrosives etc; or failure to comply with care and cleaning instructions.
• Failure to clean and or replace outlet aerator inserts within 18 (eighteen) months.
• Repair or replacement of Jumper Valves, O-rings, washers, or Aerator Inserts.
• Where filters have not been installed in areas subject to Hard Water or Limescale.

 
For more information, please visit: https://meirblack.com.my/meir-australia-warranty/

Meir warrants products for a maximum of 5 years for international use.

Customers must ensure that installation and use are in accordance with the products’ requirements. Failure to do so will void the warranty.
 
Pressure
 

• MAXIMUM Temperature: 75 degrees & Pressure: 500kPa.
• MINIMUM Temperature: 3 degrees & Pressure: 150kPa (300kPa for Diverter mixers).
• Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
• Inability of use when installing in gravity-fed water systems, instantaneous hot water systems or when the pressure supply is less than 150kPa.

 
Care and Cleaning Instructions
 

• Do not install tapware using any form of acetone silicones.
• Do not apply physical items (such as tools) directly to the product.
• Never use detergents, citrus based cleaners, or abrasive cleaners and do not use undue pressure.
• Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
• Use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance.

 
Warranty conditions
 
The warranty shall be void under these conditions:

• Normal and fair wear and tear, misuse, abuse, or mishap
• Exposure to excessive moisture derived from lack of ventilation
• Inability to provide proof of purchase.
• Products used for incorrect applications.
• Products not installed by a licensed tradesperson, failure to follow installation instructions or damage which arise from or during installation.
• Products not installed to relevant National Standards, State Regulations or in accordance with the installation instructions.
• Products exposed to extreme, unusual or outdoor environmental elements.
• Tapware exposed to water pressures and or temperatures that exceed stated limitations.
• Scratches or damage caused by applying physical and or abrasive contact directly to the product.
• Isolation stop taps were not fitted where required.
• Fitting of other devices to the outlet of tapware, eg. Water filters or regulators that are not approved by the Seller.
• Flow regulated check valves not installed where required or obstructions caused by inadequate flushing before use.
• Services repairs or with non-standard replacement parts previously undertaken without the Seller’s approval.
• Damage by adhesives, sealants, corrosives etc; or failure to comply with care and cleaning instructions.
• Failure to clean and or replace outlet aerator inserts within 18 (eighteen) months.
• Repair or replacement of Jumper Valves, O-rings, washers, or Aerator Inserts.
• Where filters have not been installed in areas subject to Hard Water or Limescale.

For more information, please visit: https://meirblack.com.my/meir-australia-warranty/

Please contact our sales desk at sales@meir.com.au

Like most things, black tapware will scratch if you try hard enough, however if you don’t abuse your tapware and follow simple care instructions, the black finish on your products can last for a lifetime and look at good as the first day you purchased it.

Black tapware tends to look better over the years as the electroplated coating resists soap scum and mould better than the chrome counter-party.

Unlike chrome, the matte black finish reduces the reflective elements such as lighting, so things like fingerprints are actually less noticeable.

Powder-coated products may scratch easier than electroplated products, so please take additional care if you have purchased a powder-coated item.

Care instructions:
Do not use any harsh chemicals or rough surface materials such as scourers. Use a soft/microfiber cloth with warm soapy water to clean your matte black products.

Do not use any harsh chemicals or rough surface materials such as scourers or adhesive tape.

A soft cloth with warm soapy water will keep the finish in new condition and will ensure your warranty is maintained.

We strongly suggest that a licensed tradesman installs all plumbing items. If an item is installed by a non-licensed person, your product warranty and possibly home & contents insurance may be void. If there are any damages caused during installation, a licensed plumber is responsible to pay for those damages.

Yes.

Meir products meet and exceed Australian standards and carry the WaterMark imprint as well as any WELS rating certificate where applicable.

As plumbing items in Australia are required to have the flow regulated for water conservation under the government’s WELS scheme, we are unable to modify water pressure for customers, however plumbers or tradespersons may be able to assist with altering the designated water flow rates during installation; especially when you require a kitchen mixer to be installed in a laundry or a basin mixer to be used in a bathtub, as these areas allow an increased water flow rate.

Please consult with your trade professional if you need any additional assistance.

Not sure if you need a black pop-up waste with or without an overflow?

An overflow is a small hole in the side of a basin or bath, used to drain excess water away before the basin or bath overflows.

If your basin or bath has an overflow hole, it will require a pop-up waste with overflow.

Below is an image of a basin that has an overflow valve, positioned near the basin mixer tap.

No, all Meir 2-in-1 showers have an inbuilt diverter, so you will only need to use a single mixer or a set of taps (wall top assemblies) to control the shower.

No, all Meir tapware products require Mains pressure and are not suitable for gravity-fed water systems, low pressure systems under 100kPa or high water pressure systems exceeding 500 kPa.

Hard water is water that contains a high amount of mineral deposits. Although it’s not a health risk to drink hard water, it can leave residue and buildup of limescale in your sink and tapware.

To ensure product longevity, it is recommended to install an inline water condition filter as well as conduct regular cleaning with a soft cloth and warm soapy water. This may assist in limiting the minerals associated with hard water, which may lower the risk of limescale build up on the tapware.
Tapware finishes (including Matte Black) can deteriorate when in conditions of hard water usage when filters are not present. For more information please refer to our terms and conditions, https://meirblack.com.my/meir-australia-warranty/

As we regularly design and introduce new products, our photography shoots on our black finish products can lag behind, and in these cases, we use either digital images of products photos from studios with different lighting which causes some products to look like they have a different colour than another.

Rest assured that all of our items undergo the same universal finishing process via electroplating. The plating process in nature also produces some slight variations in the finish as the vats are emptied and reused over and over again with other colours.

Seek assistance from licensed plumber or trades person as there are a number of options your plumber can implement to correct high water pressure. Meir mixer taps and other products should stay within the pressure range of 100 kPa to 500 kPa (or 1 – 100 Bar).

Electroplating is a process that uses electric current to dissolve metal to form a metal coating.

Electroplating is harder wearing than powder coating, which is why Meir Australia uses the Electroplating process for all products.

Although Electroplating is more durable than powder coating, it is not scratch proof and care should be taken when cleaning and handling the products – just like other tapware such as Chrome.

Powder coating is a type of coating that is applied as a dry powder. The powder coating does not require a solvent to keep the binder and filler parts in a liquid suspension form. The coating is typically applied electrostatically and is then cured under high heat temperatures. The powder may be a thermoplastic or a thermoset polymer.

Powder coating is sensitive in terms of wear and tear and generally comes with a limited 1 year warranty, however if you take good care of your products, the finish will last for years to come.

Meir’s kitchen sinks and certain ranges of tapware are finished in PVD, which is a high strength Physical Vapor Deposition coating.

PVD produces a thin film and coating around the product which is similar to titanium and the coating is generally harder, and more corrosion-resistant than electroplating or powder coating as it can withstand certain physical impacts and abrasions which is ideal for commercial or domestic use.

The procedure to achieve a PVD coating is a vacuum deposition method which switches material from a condensed state to a vapour state and back to a thin film condensed state.
PVD is also more environmentally friendly than traditional coating processes as there are no waste products during the process.

At Meir, we take climate change seriously and are continuously improving our manufacturing processes to reduce our environmental impact and footprint and are proud to be working with PVD products that are used around the world.

What is the minimum and maximum water pressure for Meir products?

Meir’s mixer tapware products are designed to withstand high pressure while still allowing low-pressure systems to function.

Mains pressure systems are required; i.e. no gravity-fed or water-tank systems are compatible.

The recommended water pressure range is:

• Australia: 100 kPa minimum – 500 kPa maximum.
• Other countries: 1 Bar minimum – 100 Bar maximum.

Meir tapware should not be used for pressures outside of this range as they will not function as intended and may void warranties.

If unsure, please consult your builder, plumber, architect or trade professional before making a purchase.

WaterMark™ is a product quality certification mark provided by independent certifying authorities in Australia and New Zealand. It confirms the product complies with the Plumbing Code of Australia & New Zealand and the relevant Standards, which relate to product quality, including health and safety, and warrant that it is fit for purpose.

WaterMark™ certification is mandatory for products to be legally installed in accordance with state and territory plumbing regulations. Products required to be certified are listed in the Plumbing Code and AS3500.000.

WaterMark certification is your guarantee that you are purchasing a high quality product, suitable for Australian and New Zealand conditions, which can be legally installed in your home.

The process to gain certification involves a detailed audit of the tapware factory. An applicant must demonstrate adherence to a strict quality control program for the supply of materials and the manufacturing process. The products themselves are also subjected to chemical analysis, strength testing and endurance testing (where, for example, the tap valves are opened and shut 50,000 times).

It is only after passing all of these audits that WaterMark certification is granted.

Meir sources the highest quality European components and the hoses are no exception.

Mixer taps will include PEX flexible connector hoses manufactured by the world-renowned Spanish company Tucai.

Meir products are proudly Australian designed, and the components that go into our products are sourced from leading European companies; primarily in Spain and Hungary.

We have recently moved some manufacturing off-shore but retain our local assembly line processes and employ additional staff to oversee QC at all stages.

The rattle that you can hear when the handpiece is shaken is from the internal mechanism. The noise is normal and is part of the pulsating massage function.
This piece spins at high speed when in use and controls the pulsating effect when switching between functions.
It is a feature that we added to provide a more enjoyable experience for our customers.

This issue usually occurs due to a build of debris inside the shower head/filter, due to the pipes not being flushed prior to installation or a build up over time. It is recommended to have your lines flushed and to regularly check the filter that can be found inside the thread where the shower head joins the arm.

Like most things, black tapware will scratch if you try hard enough, however if you don’t abuse your tapware and follow simple care instructions, the black finish on your products can last for a lifetime and look at good as the first day you purchased it.

Black tapware tends to look better over the years as the electroplated coating resists soap scum and mould better than the chrome counter-party.

Unlike chrome, the matte black finish reduces the reflective elements such as lighting, so things like fingerprints are actually less noticeable.

Powder-coated products may scratch easier than electroplated products, so please take additional care if you have purchased a powder-coated item.

Care instructions:
Do not use any harsh chemicals or rough surface materials such as scourers. Use a soft/microfiber cloth with warm soapy water to clean your matte black products.

Meir offers a range of options to re-sellers and trade account clients world-wide. Please fill in the appropriate form below:

Trade account application form: https://meirblack.com.my/trade-account-application/

Re-seller application form: https://meirblack.com.my/become-a-stockist/

Note: We are no longer accepting re-seller applications for New Zealand, South Africa and Netherlands.
(Updated 01.12.16)